In a new survey, researchers discovered that 74% of customers who left a review for a service were asked first. This means that local business owners who ask for customer feedback stand a better chance of getting them than owners who don’t.
Hence, if you are wondering how to get more reviews for your business, the solution is to just ask!
We get that asking may not always be a good idea. Most platforms like Yelp, Google, and even Facebook have strict policies about asking for reviews. If it isn’t them, it’s those clients who may misunderstand or completely ignore your request. It’s tough but as a business owner, you must put in the work to get what you want.
Ask at the right time
Timing is everything in this game of business reviews. From our experience at The Review Generator, we know that the best time to ask for a review is right away. Ask immediately the service is completed because the longer you wait, the lesser the likelihood of getting that feedback.
Ask the right way.
This is the part where most business owners and employees get it wrong. There is a right way to ask for reviews online, which includes asking professionally and politely. Don’t come across as pushy or make it mandatory for the client to oblige your request. Try to be creative, fun/funny, and clear. Encourage positive reviews fiercely but obey the rules that speak against using incentives to get reviews.
Ask questions first.
Showing genuine concern for the customer’s satisfaction can go a long way to ensure you get more reviews. Start by asking them how they feel about the product or service. It’s a good way to start a conversation and gain insight into if the customer would leave a negative or positive review. After your brief conversation, throw your perfectly organized request in there.
Ask in person
If you can add a personal touch to your business relationship with the client, then do so. You can ask for feedback in person if this works for your business. It gets better if the client is a loyal customer you can easily talk to.
Ask with the right tools
Send an email, a handwritten note, a text, a Facebook message, and much more. Use all the tools at your disposal to ask for reviews. Avoid generic methods that your competitors use often. Use a tool like The Review Generator to help automated the process.
Remember the stats above? Most customers will leave you a business review, all you have to do is ask!